• What information do we collect?
    There are only three ways where a visitor is required to provide us with identifying information: 1. When you Register a user profile in preparation for placing an order. 2. To receive BB Candles products news or offers. 3. To apply for a wholesale account.
  • How do we use your information?
    The information collected is used solely for the purposes of communication between you and us, and only in specific reference to any queries or orders you may place.
  • Opt Out
    We may occasionally email registered users with information or special offers – but you can opt out of such communications at any time by emailing or calling us. All such emails also have an Opt Out link included in the footer.
  • How do we share your information?
    We do not share your information with any person or entity outside BB Candles LLC unless it is specifically essential to the processing of an order or request from you. For example, your name and address would obviously be made available to our carriers USPS or UPS for delivery purposes – but the only information shared is the bare minimum needed to satisfy that need. We do not share, sell, or make available any of your information to any party not specifically involved in the creation and delivery of your candles.
  • How do we use cookies and tracking technologies?
    We use services as Google Analytics to monitor traffic patterns. Cookies could be used to store your login information (to make it simpler for you to login next time you visit) – but go ahead and clear those cookies if they bother you. We use MailChimp to send promotional and support communications to our users. We use Quickbooks, and Stripe for our payment processing and accounting.
  • How do we safeguard your information?
    Any customer information collected in the normal course of business is kept in our secure web server and our internal systems – which are accessible only by appropriate staff with privileged access.
  • How can you access your information?
    Registered users can access their own information (including order history etc) via their user profile. Just click the “Login” link at the top of our webpage and you’ll be prompted for your username and password. If you can’t remember your password, you can request a password reset via the appropriate link. An email will be automatically sent to the registered address with instructions to reset your password.
  • Security Standards
    We follow generally accepted industry standards to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of personal data. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security. We retain your personal data only for as long as reasonably necessary for the purposes for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.